Changing or Canceling Your Order

If for any reason you wish to change or cancel your order, please notify us as soon as possible. We are happy to accommodate requests for changes or cancellations as long as we receive them before the order has been sent out for delivery or prepared for shipment. Forty-eight hour advance notice is necessary to assure a cancellation or any changes to your order.

An order cannot be cancelled or changed after it has been sent out for delivery or prepared for shipment (i.e. created by the designer). In case an order has been cancelled we keep 15% of the order's total and refund the rest of the sum paid. In case of incomplete/incorrect address, information or phone numbers resulting in non-delivery, no refund is possible due to the infrastructure costs involved and to the fact that flowers is a perishable item.

If your floral arrangement is not fresh and not of the highest quality we will willingly have it replaced. If you are not satisfied with the quality of the flowers you should send an explanation of your problem to info@emiratesflorist.com within 48 hours of delivery. Sorry, because fresh cut flowers are highly perishable, we, just like your local florist, cannot offer a replacement or refund if you do not notify us promptly of your concern.